NMC Operator (m/f)

64347 Griesheim, Germany

 

Due to our success, we are expanding our business activities and looking for a NMC Operator, located in Griesheim, Germany. The HNS Network Management Center monitors the state of complex networks in detail, finding trends, solving network problems possibly before the customer notices it. A NMC Operator troubleshoots network incidents that were either detected during checks/monitoring or handed over by first or second level help-desk. The NMC Operator is responsible for operating, servicing and optimizing customer networks, supporting installation of hardware and software, managing and maintaining systems, monitoring network availability and security, providing support for the development of new applications, as well as rectifying and logging network failures.

 


 

Specific duties and responsibilities:

  • Use of linear troubleshooting techniques to detect, diagnose and solve problems in customer networks
  • Troubleshoot local or remote hardware or software issues
  • Provide technical support to customers, partners or service providers
  • Assist in the definition and implementation of maintenance work necessary to ensure smooth operation under guidance of Hub Engineers
  • Monitoring network availability, capacity and security
  • Performing routine tasks needed to ensure service continuity
  • Work with different internal and external Trouble Ticket systems to record, track and evaluate network and individual site incidents
  • Communication with external service providers or sub-contractors
  • Work in a 24/7 shift roster system
 

 


 

HNS Europe is a dynamic company that offers excellent benefits and the opportunity to make a real difference. In return for your commitment and skills you be given the opportunity to shape and develop one of the most exciting growth markets today.

 

Please send your application in English to:
HRGermany-Jobs@hugheseurope.com

 

Hughes Network Systems GmbH
Human Resources
Frauke Roth
Phone: +49(0)6155-844-192            
Ottostraße 9                                                                         
64347 Griesheim
Germany

Web: www.europe.hughes.com